Configure your email and create an SPF record on Siteground

Nov 7, 2019 | Sender Policy Framework

E-mail’s ending up SPAM?

Its infuriating isn’t it? You’ve got your new Siteground account and everyone has told you that they are the best hosting provider and your troubles are now over. However, when you begin to send e-mails you discover that people just aren’t receiving them. How can that be?

Configure your Siteground account

Well, the problem is that Siteground set everything up for you but don’t optimise your e-mail for all the inboxes you need to reach.

This tutorial is going to show you how to ensure that the e-mail account you have on Siteground is set up properly. 

Log into your account and head to the Cpanel


Siteground currently use Cpanel to control the server environment but they are transitioning their customers to a new interface. These instructions are for cPanel.

Go to

Login to Siteground using the credentials you used when you first signed up for your account.


The “My Accounts” Tab


Then head over to the My Accounts tab and then click Go to cPanel

The Advanced MX Editor


Head down to the Mail section and click on Advanced MX Editor – See screenshot

Then ensure that Local Mail Exchanger is selected and go to Add a New record

In the priority field type 10 and in the destination field type

Then Click Add New Record

In the priority field type 20 and in the destination field type

Then Click Add New Record

In the priority field type 30 and in the destination field type

See below for how this should look

Email Authentication


Then go back to the cPanel and the mail section and go to Email Authentication

Start by enabling DKIM 

Then enable SPF and you will see the raw record (See Figure 1).

You will also see the additional IP address that is also added when you enable SPF. (see Figure 2 and 3)



You now need to add to your include list.

Click Add and then add



Save your changes by clicking Update



You should now see your completed SPF record and all your e-mails should make it to your destination provided that your domain hasn’t been blacklisted



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