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Configure your email and create an SPF record on Siteground
E-mail’s ending up SPAM?
Its infuriating isn’t it? You’ve got your new Siteground account and everyone has told you that they are the best hosting provider and your troubles are now over. However, when you begin to send e-mails you discover that people just aren’t receiving them. How can that be?
Configure your Siteground account
Well, the problem is that Siteground set everything up for you but don’t optimise your e-mail for all the inboxes you need to reach.
This tutorial is going to show you how to ensure that the e-mail account you have on Siteground is set up properly.
Log into your account and head to the Cpanel
Siteground currently use Cpanel to control the server environment but they are transitioning their customers to a new interface. These instructions are for cPanel.
Go to siteground.co.uk
Login to Siteground using the credentials you used when you first signed up for your account.
The “My Accounts” Tab
Then head over to the My Accounts tab and then click Go to cPanel
The Advanced MX Editor
Head down to the Mail section and click on Advanced MX Editor – See screenshot
Then ensure that Local Mail Exchanger is selected and go to Add a New record
In the priority field type 10 and in the destination field type mx10.mailspamprotection.com
Then Click Add New Record
In the priority field type 20 and in the destination field type mx20.mailspamprotection.com
Then Click Add New Record
In the priority field type 30 and in the destination field type mx30.mailspamprotection.com
See below for how this should look
Email Authentication
Then go back to the cPanel and the mail section and go to Email Authentication
Start by enabling DKIM
Then enable SPF and you will see the raw record (See Figure 1).
You will also see the additional IP address that is also added when you enable SPF. (see Figure 2 and 3)
You now need to add _spf.mailspamprotection.com to your include list.
Click Add and then add _spf.mailspamprotection.com
Save your changes by clicking Update
You should now see your completed SPF record and all your e-mails should make it to your destination provided that your domain hasn’t been blacklisted
